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Does it Shout “Franchise Me!”?

Joel LibavaJoel Libava | August 11th, 2008 - 04:47 PM
(20) found this useful. Do you? Yes

Franchise me!Your cash register is ringing. You added 2 more employees last month. Your second location is almost ready for a full time manager.Your regular customers are asking you when you’re going to “franchise” your business. Should you?I get my share of calls from small business owners who feel that they are ready to franchise their businesses. One of the more memorable ones was from an Ohio pizza restaurant owner. The gentleman who called asked me if I was interested in helping him develop his franchise.I did my usual poking and prodding, trying to determine if he may have something that shouts “Franchise Me!”Here are the five questions I asked him: 1. What is your USP? (Unique Selling Proposition)2. How many stores do you have up and running?3. Have you been documenting all of your procedures, so an operations manual can be written up fairly easily?4. Why do you want to franchise your business?5. Do you have funds readily available?Here were his answers:1. “Our sauce. It was my Great Grandmother’s recipe, and it is the best in town!”2. “We only have the one shop.”3. “The procedures are pretty much in my head.”4. “I want to make lots of money.”5. “I should be able to get enough money when it comes time.”When I do classes and seminars on franchising, I always share the answer to the first question with the audience.Our Sauce??? Maybe to the Great Grandson, the sauce is the best — and rightly so. I completely understand. I will even go out on a limb and assume that their sauce is the best in town, if a poll were to be taken. But is Sal’s Great Grandmother’s sauce the Unique Selling Proposition? Wouldn’t it be safe to assume that every pizza restaurant operator thinks his or her sauce is the best?Here are some suggestions for Sal:

  • Sal needs some serious help. The sauce is probably not his USP. Sal needs to dig deeper and understand his competitive edge much better.
  • Sal needs some more help. Having only one operating pizza shop may mean that Sal is not quite ready to duplicate his business yet. Open another one, Sal.
  • Sal needs to document everything he does from open to close. If he can’t do it, he needs to hire someone who can, which will lead to a great operations manual. If procedures are not documented, how can you expect a franchisee to duplicate the success?
  • Sal needs to take a step or two back. If he is only in it to make his millions, he may be setting himself up for disappointment. Very few franchisors make it to the big time. There is certainly nothing wrong with having big financial goals, but Sal needs to have some other tag-along goals.
  • Sal needs to start networking with local lenders — now — so he can start getting to know them. That way when it comes time to formally ask for money, there already will be relationships in place. Relationships are crucial in these financial times.

Sal (or you) may or may not have a business that is franchise material. If you decide (with the proper advice after considering all the factors) that you are going to franchise your business, be prepared to invest more than you think you will. And be ready to work harder than you ever have in your life. The rewards could be worth it.

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About The Author: Joel Libava is a Cleveland, Ohio franchise consultant and marketer. He blogs at The Franchise King blog. His website is http://www.JoelLibava.com.Joel is part of the Small Business Trends Expert Network.

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Comments

  1. Anita Campbell | August 12th, 2008 at 11:14 am

    Nice first post, Joel. Glad you could contribute!

    – Anita

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  3. Chris | August 12th, 2008 at 11:23 am

    Excellent reading, Joel. I like the way you broke down the questions vs. the answers given and the advice. It all makes perfect sense and I agree with the fact that Sal should open a second location before franchising. Maybe even two more.

    And you can’t stress this enough “be ready to work harder than you ever have in your life.” That is so very true and it’s the part that I think most business owners (especially bars, restaurants, etc.) don’t realize. It’s a 24/7 committment - make sure you’re ready for it.

    It’s like that old saying, “careful what you wish for.” :-)

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  5. Amanda | August 12th, 2008 at 11:33 am

    Sal’s answers made me chuckle. He obviously hadn’t given much thought to the seriousness that is involved. You can tell that just by his flippant answers. It’s a little unrealistic to think that all of his pizza shops would draw consumers just based on his sauce. Tastes vary so much.

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  7. Julia | August 12th, 2008 at 11:58 am

    I have to agree that in this particular situation, the sauce alone won’t cut it. Additionally, as you pointed out, every pizza shop and Italian restaurant feels theirs is the best. With that mentality, you’re drowning in a sea of sauce along with hundreds of other Italian eateries in town.

    You have to stand out above the rest in this situation. Maybe considering talking about something besides the sauce, something that the multitude of others aren’t focusing on.

    It definitely needs some additional thought and testing.

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  9. Bianca Aquino | August 12th, 2008 at 9:21 pm

    Wow, great post! I am honestly planning to franchise a business since I could hardly find that time to think of a unique business to sell to my customers. You have given me these really good points to remember on how to determine a good franchise or not! Thanks for this!

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  11. Joel Libava | August 13th, 2008 at 9:27 am

    Thank you for the nice comments, everybody!
    Joel Libava

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